UK Delivery Costs & Options
Who delivers your parcels?
Royal Mail deliver the majority of our parcels. We use a mixture of First and Second Class services depending on weight, delivery service selected and cost. This way we can keep costs low and in turn pass these savings on to you. Depending on how quickly the items are required and the size/value of your order, we may use DPD 24/48hr. For our guaranteed next working day service we use DPD 24hr.
In order to stop you waiting in all day for your order, DPD will email and text you (if you supply your mobile number) on the morning your order is dispatched with a specific one hour delivery window. If you decide that this time is not convenient, you can use email or text to simply change the delivery date. DPD provides easy tracking with proof of delivery for your peace of mind.
Popular FAQs
Delivery costs & options
Our full delivery options can be found here...
For our express/guaranteed next working day services, we have a cut off time of 15:30 in order to have your items packed and dispatched the same day.
International/European deliveries are charged based on parcel weight. The total delivery charge is calculated when you proceed through our checkout process. The amount you see charged on the delivery selection page (in the checkout process), is the amount you will pay. There are no hidden charges from us. However, depending on where you live, there may be a customs charge upon entry to the country.
Orders are shipped on business days only; these are Monday-Friday, excluding bank holidays.
International/European deliveries are charged based on parcel weight. The total delivery charge is calculated when you proceed through our checkout process. The amount you see charged on the delivery selection page (in the checkout process), is the amount you will pay. There are no hidden charges from us. However, depending on where you live, there may be a customs charge upon entry to the country.
Orders are shipped on business days only; these are Monday-Friday, excluding bank holidays.
Has my order been dispatched?
We will always email you to let you know when your order has left American Crew Shop HQ, giving you peace of mind that your essential luxuries are on the way.
Of course if your email has been lost in cyber space (or you delete it by mistake) you can check the status and estimated delivery of your existing order at any time, by using the My Account page.
Please login to My Account and click on view my order to see the latest information we have.
When will I receive my order?
Most of our UK orders arrive within 3-5 working days, or even sooner if you have opted for express or next working day delivery. Please note that orders are occasionally delayed due to bank and public holidays, and it is recommended to allow extra time for your order to arrive during these periods.
The time scales for international orders can be seen here.
To check the status and estimated arrival date of your order, please login to My Account and view My Recent Orders for the most up to date information available.
If your order has been dispatched and you haven't received it, and it is past its estimated delivery date see I haven't received my order?.
Do you offer a nominated day or guaranteed Saturday service?
We understand how important it is to receive your order quickly, especially if you have purchased your luxuries for a gift or special occasion.
Currently we do not offer a nominated delivery or Saturday service. However, we do offer a next working day delivery service using DPD couriers, who will deliver orders placed before 15.30 to any UK location by 18.30 the next working day - perfect for those last minute purchases.
When you use the 24 hour service with us you will receive an email of the morning of your delivery with an estimated hourly window to let you know when to expect your order to arrive.
Can I track my delivery?
If your order has tracking details, you will find this information on your order dispatch email. If this information is not on your dispatch email, there is no tracking number available. However, if you advise your local delivery office of your name and delivery address they will be able to confirm if your parcel is being held.
Do I need to be home when my order is delivered?
Your order will be dispatched via Royal Mail or DPD. You will find this information on your dispatch email.
If your order is being dispatched via Royal Mail, although a signature is not usually required the parcels are sometimes too large to fit through the letterbox so someone will need to be present to take your order. If this is not possible, Royal Mail will put a card through your door advising that your parcel is awaiting collection from your local depot. Unfortunately, we are not able to pass delivery instructions to Royal Mail if you wish your parcel to be left in a safe location or with a neighbour.
Royal Mail are currently trialling a 'delivery to neighbour' service where if you are not home to accept delivery, your parcel will be left with a neighbour and you will receive a card through your letterbox. For more information on this service please visit http://www.royalmail.com/delivery-to-neighbour.
If your order is being dispatched via DPD your parcel will require a signature. In order to stop you waiting in all day for your order, DPD will email and text you (if you supply your mobile number) on the morning your order is dispatched with a specific one hour delivery window. If you decide that this time is not convenient, you can use email or text to simply change the delivery date.
If DPD attempt delivery and no one is present, a card will be left at the delivery address and the item will be taken to the nearest DPD depot. Using the details on the card you can contact the courier and request a second delivery attempt or collect the item from the depot. You can do this via the DPD website or by contacting them on 08445 560 560. For security reasons, they will not be able to leave the parcel without obtaining a signature. DPD provides easy tracking with proof of delivery for your peace of mind.
If your delivery address is outside the UK, please see our 'Overseas customers' FAQ section.
Delivery To European & International Destinations
| STANDARD | EXPRESS (by courier) | |||
|---|---|---|---|---|
| Countries | Estimated Delivery Times (Working Days) & Costs | |||
About International Delivery
Depending on where you live, there may be a customs charge upon entry to the country. Additional charges for customs clearance must be borne by the recipient. Please contact our Customer Service Team if you require any further information on delivery to your country.
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- classic
- curl & boost
- tea tree
- citrus mint
- thickening
- sport
- shave
- Trichology
- d:fi
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