Changed your mind? No problem - unused items can be returned to us for free within 120 days of purchase. As long as we receive the returned item unopened and in a re-sellable condition we can offer you a full refund.
Before you post it, please contact Customer Services to obtain our free post address.
If you are in a hurry you can also return the items to American Crew Shop HQ at the following address (however postage charges will apply):
Pleae note that we can only accept returns purchased from .americancrewshop.com/.
American Crew Shop Returns,
66 Queens Road,
It is a good idea to obtain proof of postage when you send your item - just in case. We will refund your purchase within 1-3 working days of receiving the goods. For further information please contact Mel or Tilly at Bath & Unwind HQ Customer Services on 01179 270433.
To return an order from outside the UK please visit our FAQ How do I arrange a return or exchange from outside the UK?.
Read our full terms and conditions.
Should you have any further queries on duties payable/refundable, please contact your local customs authority.
We really hope you never need to read this question but understand that sometimes this may be the case. We are sorry you are unhappy with the quality of one of our products and we'd like to help you resolve the problem quickly. The fastest way for us to help you is for you to contact us by either emailing firstname.lastname@example.org or by calling 01179 270433.
If you would like to return your beauty essentials then see returns.
American Crew Shop HQ will notify you via email once we have received your return, and will process a refund within 1-3 working days. If your return is for an exchange, we will send you a new order confirmation for your reference, and confirm a date for dispatch and delivery.
Once American Crew Shop HQ have received your returned products you will be notified by email. Refunds are processed on the same day, and will be credited to your account within 1-3 working days. The credit in your bank account will appear as 'Koan UK Beauty'.