Returning Items

Changed your mind? No problem - unused items can be returned to us for free within 120 days of purchase. As long as we receive the returned item unopened and in a re-sellable condition we can offer you a full refund.

Before you post it, please contact Customer Services to obtain our free post address.

If you are in a hurry you can also return the items to American Crew Shop HQ at the following address (however postage charges will apply):

Pleae note that we can only accept returns purchased from .americancrewshop.com/.

Returns Address

American Crew Shop Returns,
66 Queens Road,
Clifton,
Bristol,
BS8 1QU

It is a good idea to obtain proof of postage when you send your item - just in case. We will refund your purchase within 1-3 working days of receiving the goods. For further information please contact Mel or Tilly at Bath & Unwind HQ Customer Services on 01179 270433.

To return an order from outside the UK please visit our FAQ How do I arrange a return or exchange from outside the UK?.

Read our full terms and conditions.

Returns FAQs

How do I arrange a return or exchange?

We want you to be happy with your purchase so we have an extra long returns period of 120 days for unused, unwanted products. As long as we receive the returned item unopened and in a re-sellable condition we can offer you a full refund.

Before you post it, please fill in and include the simple returns form and wrap the product well in protective packaging (good old fashioned bubble wrap does the trick). Then send it to the the following address:

American Crew Shop HQ Returns

66 Queens Road

Clifton

Bristol

BS8 1QU

If you are making a return from outside of the EU it is important to mark all returns as RETURNED GOODS – FAILED SALE. This must be clearly marked on the customs information document (CN22 or CN23 which is supplied by your local post office) on the outside of the packaging. Failure to do so may result in the goods being refused at customs in the UK and so being returned to the sender.

If you have paid import duty for goods received, and subsequently return the goods to us, it should be possible for you to claim a refund of duties from your local customs authority. To do this, you will need to show them proof of duty paid and proof of export (such as certificate of posting) when claiming your refund.

Should you have any further queries on duties payable/refundable, please contact your local customs authority.

We will refund your purchase within 1-3 working days of receiving the goods.

It is a good idea to obtain proof of postage when you send your item - just in case.

I am unhappy with the quality of my purchase. What do I do?

We really hope you never need to read this question but understand that sometimes this may be the case. We are sorry you are unhappy with the quality of one of our products and we'd like to help you resolve the problem quickly. The fastest way for us to help you is for you to contact us by either emailing customer.services@koan.is or by calling 01179 270433.

If you would like to return your beauty essentials then see returns.

Have you received my returned goods?

American Crew Shop HQ will notify you via email once we have received your return, and will process a refund within 1-3 working days. If your return is for an exchange, we will send you a new order confirmation for your reference, and confirm a date for dispatch and delivery.

I've returned my order, how long does it take for a refund?

Once American Crew Shop HQ have received your returned products you will be notified by email. Refunds are processed on the same day, and will be credited to your account within 1-3 working days. The credit in your bank account will appear as 'Koan UK Beauty'.

crew products

- gift & value packs
- classic
- curl & boost
- tea tree
- citrus mint
- thickening
- sport
- shave
- Trichology
- d:fi

product type

- styling
- shampoo
- conditioner
- shaving
- shower & body

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